Shipping and Delivery

At Charles and Sophie Montréal, we strive to ensure that your order is delivered to you as quickly and accurately as possible. Below you will find all the information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking details.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs duties may apply, depending on the destination country.

Shipping Costs

Shipping costs will be displayed at checkout. These are based on the weight, destination, and selected shipping method.

Responsibility for Shipping

  • If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.

  • Please carefully check your address before completing the order. Any errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, please contact us at: