Terms and Conditions
These terms and conditions apply to all purchases made through the website of Charles and Sophie Montréal, and can be contacted via info@charlessophiemontreal.ca.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after receipt of full payment. The available payment methods may vary by country. Customers should check which payment methods are available for their location.
4. Processing and Delivery
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Processing Time: 1-3 business days
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Shipping Time: 3-7 business days (depending on location)
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Shipping will take place directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for all terms and conditions regarding returns and cancellations.
6. Liability
We are not responsible for any loss or damage during shipping if tracking indicates that the package was delivered. Always carefully check the address provided.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Charles and Sophie Montréal and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@charlessophiemontreal.ca. We aim to respond within 5 business days.
9. Applicable Law
These terms and conditions are governed by Canadian law.